Welcome to LetMeThink4U.com. where we hope to offer creative and unique strategies to your small business needs!Successful women reveal how their early morning ritual and routines and the biggest sources of stress that they deal with on a daily basis. The video interviews a wide range of female entrepreneurs and CEOs from diverse backgrounds and industries. (more…)
Amazon designated Wednesday, July 15, 2015 as “Amazon Prime Day,” touting offers and deals that would rival sales typically seen in U.S. retailers on Black Friday. The one-day shopping event is exclusively reserved for subscribers of Amazon Prime.
The special deals and promotions marketed by Amazon created quite a buzz and even prompted retail giant, Walmart, to offer up its own one day sale to garner up competition. Unfortunately, things didn’t go quite as planned for Prime Day, and many consumers are expressing their frustrations via social media. (more…)
The latest results from the American Customer Satisfaction Index reveals Amazon.com as the reigning and undisputed champ in both Internet retailing and across the entire department in overall customer satisfaction. Amazon’s CEO, Jeff Bezos perhaps more than any business leader has taken the philosophy of truly caring for the customer and ushered it into the digital era. Bezos has built a company from the ground up purely based off of the unbending, unyielding philosophy of serving the customer across all departments. With a 164 million Amazon customers, few would argue Bezos as the key architect of building an authentic, customer-centric company.
- Don’t Just Listen to Your Customers, Understand Them
“Everyone has to be able to work in a call center.”
As part of a training session each year, Jeff Bezos asks thousands of Amazon managers, including himself, to attend two days of call-center training. Most likely this was a doctrine borrowed from the U.S. Marines as all marines, regardless of rank, are trained to be a rifleman first. Nonetheless, the incentive here is for managers to immediately be placed in the mindset that Amazon’s philosophy is about listening, and most importantly, understanding the customer. It’s easy to listen to customers. However the first step of every employee must be to (more…)